Syslap can provide technical or functional outsourcing for your Group’s SAP EPM applications. Our hosting services guarantee the full operational readiness of your applications through regular technical tests run on your platform and platform administration to check the scaling of your setup, access management and functional support. Our operational hosting infrastructure consists of four complementary intervention levels adapted to your requirements for an optimized use of your SAP EPM platform.
We provide support throughout the entire lifecycle of your SAP application and for the installation of updates and patches. Our Help Desk will ensure that you obtain the answers and solutions you need with minimal delay, depending on your needs and on the severity of the incidents. Our team is made up of consultants with dual business and IT expertise. We offer contractually guaranteed response times. The Help Desk is available from 9 am to 7 pm Mondays to Thursdays, and from 9 am to 6 pm on Fridays, with the possibility of on-call assistance. Our services can be adapted in real-time to your different support issues.
We provide secure hosting services thanks to secure data centers located within France and the European Union. Hosted data is available 24 hours a day, 7 days a week with a service guarantee of 99.5%. This enables you to contain and control costs completely and eliminate hidden costs. You can enjoy the expertise of our dedicated team and reduce the time required for incident resolution and configuration enhancement requests. We guarantee data integrity and confidentiality as well as the performance of your platform with constantly up-to-date patches and version upgrades.
Our functional teams can provide day-to-day support, assistance and administration (application platform functional administration, analysis of difficulties related to operations, recommendations for incident resolution) as well as changes to your configuration.
The advantages of these modular services: We can provide help at different levels, from the occasional reinforcement of your teams right up to the full outsourcing of your functional administration.